Frequently Asked Questions
Managed Voice
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Ideal for businesses with:
- If your employees need to work flexibly from different places or outside the office.
- If your current office phone system is old and you're thinking about switching to a cloud-based or on-site solution.
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You MUST subscribed to Maxis internet service first before you can subscribe to Managed Voice.
Alternatively, if you are opting for Managed Voice Cloud, you may subscribe to Maxis Business or Business 4G WiFi plans.
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Currently, fixed-line numbers are not portable in Malaysia and cannot be transferred to Managed Voice.
You may consider these alternatives:- Choose a new fixed-line number with your state prefix (03, 05, etc.) to be included with your Managed Voice.
- Use a voice gateway on-premise to connect your old number for incoming calls while using Maxis lines for outgoing calls
- Managed Voice on-premise solution (IP PBX) to connect existing SIP Trunk for inbound calls and use Maxis SIP Trunk for outbound for call savings
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Yes, you can.
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You can connect an old analogue fax machine with an additional on-premise hardware (Analogue Telephone Adapter), which may not be cost effective.
We recommend using the e-fax feature Managed Voice to receive and send fax digitally. Incoming faxes will be turned into PDF documents and sent to your email, so you don't need to be at the office or worry about paper or ink.
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Yes, but only IP phones that use open standards (not proprietary standard to a specific brand) and are compatible with the service will work.
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Yes, you can. Managed Voice cloud solution comes with call recording feature.
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Yes. The standard service includes a 3-way conference feature (allowing three people to talk).
If you need more people to join, you can subscribe for the Audio Conference Room feature, that allow more participants to dial into an audio conference.
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Yes, your instant messages will be the same on both your mobile and desktop apps and will let you switch between devices smoothly when you are moving around.
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Call Rates for Managed Voice
- Free Maxis to Maxis Calls
- 200 free shareable minutes per line per month
- 7 sen/min to other line operator fixed & Mobile
- 4 sen/min for other line operator local fixed calls
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Yes, you can set a main number (Pilot) to show when you make outgoing calls. However, using your direct number (DID) with the mobile app means people can call you back directly.
Note: For Managed Voice on-premise solution, setting the Pilot number is done on the Maxis Business Voice SIP package you subscribe to.
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Yes, it can. To manage and redirect incoming calls to your support team, you will need to set up an Interactive Voice Response (IVR) system, group your support lines together (Setup Ring Groups), and subscribe for the Inbound Customer Engagement module to help supervise your agents handling customer calls.
Need to get in touch with us?
Contact Maxis Business Customer Service