Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

As directed by MCMC, SMS with URL link, personal data & phone no. will be blocked from 2 Jul 2023.

SMS with URL link will be blocked effective 2 Jul 2023.

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Frequently Asked Questions

Usage Based Internet

  • The free quota provided is more than sufficient for average office/business use. Alternatively, you can upgrade anytime to the next higher plan and still be able to enjoy monthly savings with a higher quota.

  • Please consult your Maxis account manager. They will be able to help you find the most suitable DIA or Usage-Based Internet package based on your consumption patterns and business requirement.

  • The free quota provided is more than enough for the average business. Even if you were to use more, you can still expect savings with our business-friendly pay-per-use rate. At the maximum, your Usage-Based Internet bill will be capped at the same price as that of the standard DIA. So you can expect to pay no more than what you would for a standard DIA package.

  • You can monitor your usage on the Maxis customer portal, Maxis Business Hub. On top of that, you will receive a notification via email/SMS when your usage reaches 80% of the quota provided.

  • While we do our best to analyse your consumption pattern, there may still be unknown patterns. Therefore, Maxis will only charge the minimum commitment for the first 5 months of subscription, with no additional usage fee during this period. You may subscribe to a higher Usage-Based Internet package, or even switch to normal DIA, should the proposed package be insufficient for your business.

  • There are two options for requesting an upgrade:
    Consult your Maxis account manager or call 1919.
    Through the Maxis customer portal, Maxis Business Hub.

  • Yes, if your existing contract has already expired.

  • There will be NO interruption or degradation to the service. There will be a charge of RM2.60 per additional GB and this will be an additional charge on top of your agreed fixed monthly.

  • We understand that you may need to upgrade as the initial calculation of your usage pattern may not be accurate. Please reach out to your Maxis account manager for assistance on package upgrades.

  • Installation may take up to 8 weeks or 30 business days and depends on building management and municipal permits.

  • The minimum contract and Usage-Based Internet package is our most affordable Dedicated Internet plan. Plus, you only need to pay for data that you use (in Bytes or GB), creating more value for your business.

  • Yes, the minimum contract period for Usage-Based Internet packages is 24 months.

  • If you terminate the Agreement before the expiry of the Term, you only have to pay Maxis the fixed monthly recurring charges for the rest of the remaining month.

Ready to sign up for Usage Based Internet?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Business Customer Service